Senior Account Manager

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire.

Looking for a Senior Account Manager who wants to stay somewhere for a while. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. You will be employed through our employer-of-record partner in India, with a local contract and salary paid in Indian rupees. Core hours are 10:00 to 15:00 CET. You will need a stable internet connection and a backup power source (UPS or inverter).

Job duties

• Escalate service issues internally and follow them to resolution
• Identify upsell and cross-sell opportunities and work them through to close
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Resolve billing disputes with finance and keep the customer updated until closed

What you'll need

• 5+ years in account management, sales or another client-facing commercial role
• Experience owning revenue targets for existing customers
• Clear written and verbal communication
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

What you get

• Two weeks of paid leave at year end
• Monthly internet allowance
• Performance bonus
• Health insurance through our employer-of-record partner
• Wellness allowance
• Co-working space stipend

Only shortlisted candidates will be contacted.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Agence Bonnet EURL.