Salesforce Platform Manager

Help desk calls are answered from 7 a.m. to 7 p.m., with an on-call tech covering nights and weekends. Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits. After-hours on-call comes around every fourth week.

This is a newly created position. This role sits in CRM and works closely with sales leadership. You'll get a lot of small requests and a few big ones. CRM admin role covering HubSpot and Salesforce. Experience with either is fine if you're willing to learn the other. This role is fully remote within India.

Your responsibilities

• Maintain page layouts, record types, custom objects and fields.
• Build and maintain Flows, validation rules and approval processes.
• Administer HubSpot properties, workflows, pipelines and lists.
• Handle data imports and mass updates with Data Loader or the Data Import Wizard.
• Review each of the three yearly Salesforce releases and plan for changes.
• Clean up duplicate records and set up matching and duplicate rules.
• Manage users, profiles, permission sets and roles.
• Work the CRM support queue.

What you'll need

• 7+ years of CRM administration experience.
• Understanding of sales and service processes: leads, opportunities, cases, quotes.
• Salesforce Certified Administrator (or able to earn it within six months of hire)

Compensation and benefits

• Health insurance for you and your family.
• Provident fund.
• Paid leave.

Please submit your CV in English.

Due to the number of applications, only shortlisted candidates will be contacted.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Iverson Data Systems.