Principal UX Researcher

Content moderation runs around the clock, with reviewers in multiple time zones and languages. Our engineering, trust and safety, and customer support teams work across offices in Binghamton and several other countries.

Overview

The Principal UX Researcher plans and runs research that shapes what our product teams build next. Hybrid. You will need to be in Binghamton at least two days per week.

In this role you will

Observe users on site when remote sessions miss too much. Write screeners and recruit participants through User Interviews, Respondent or customer lists. Coach designers and PMs to run their own lightweight research. Handle participant consent, incentives and data privacy. Run moderated interviews, contextual inquiry and usability tests. Design and analyze surveys in Qualtrics or SurveyMonkey. Maintain a research repository so past work is easy to find.

Qualifications

Basic statistics for survey analysis and sample sizes. Familiarity with research tools such as Dovetail, Maze, Lookback or UserTesting. Strong interview moderation skills. Hands-on experience with a range of qualitative and quantitative methods.

Preferred qualifications

Accessibility research with participants who use assistive technology. Research in healthcare, financial services or other regulated domains. Setting up a research ops function. R, Python or SPSS for quantitative analysis.

$172,000 to $205,000/year

Perks and benefits

Health, dental and vision coverage starting on day one. 401(k) with 4% match. Paid time off. Professional development budget. Employee discount. Free parking. Dental insurance.

Nowak Apps provides equal employment opportunities to all employees and applicants.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nowak Apps, LLC.