Principal User Researcher

More than 300 employees work on the product, from search ranking to fraud detection. Advertising, subscriptions and transaction fees each bring in a significant share of revenue.

About the role

Canalloft Media has an opening for a Principal User Researcher. Mixed-methods research role. You should be as comfortable in a two-hour contextual interview as in a survey dataset. Remote within Sri Lanka. The team meets in Colombo once a quarter, travel covered.

What you'll be doing

• Build personas, task models and workflow maps grounded in data.
• Handle participant consent, incentives and data privacy.
• Synthesize findings in Dovetail, Miro or a spreadsheet and turn them into clear recommendations.
• Present findings to product, design and leadership.
• Run moderated interviews, contextual inquiry and usability tests.

Minimum qualifications

• 8+ years of UX or user research experience in a product setting.
• Ability to write clear research plans and reports.
• Portfolio or case studies showing how research changed product decisions.
• Comfort presenting to senior stakeholders.
• Degree in HCI, psychology, anthropology, sociology or a related field, or equivalent experience.
• Strong interview moderation skills.

Nice to have

• R, Python or SPSS for quantitative analysis.
• Setting up a research ops function.
• Prior work in a design or product role.
• Research in healthcare, financial services or other regulated domains.

Compensation and benefits

• Medical insurance for you and your family.
• Company laptop.
• Flexible hours.

We look at every application, usually within a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canalloft Media (Pvt) Ltd.