Principal User Researcher

The company:

Our main product is a payroll and timekeeping app for hourly workforces, sold by subscription and supported from Chicago. The product is a mobile app plus a React web dashboard, with a Python and PostgreSQL backend on AWS. Laptops are MacBook Pros, and you pick your own editor.

This is a new position created as the team has grown over the last year. This hire will help us understand how operations staff actually use our software during a busy shift. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. Clear written English is a must, as the team works across time zones.

Duties:

Run moderated interviews, contextual inquiry and usability tests. Design and analyse surveys in Qualtrics or SurveyMonkey. Write screeners and recruit participants through User Interviews, Respondent or customer lists. Present findings to product, design and leadership. Maintain a research repository so past work is easy to find. Combine behavioral data from analysts with qualitative findings. Measure usability with SUS, task success rates and time on task. Synthesize findings in Dovetail, Miro or a spreadsheet and turn them into clear recommendations.

Required qualifications:

8+ years of UX or user research experience in a product setting. Hands-on experience with a range of qualitative and quantitative methods. Comfort presenting to senior stakeholders. Portfolio or case studies showing how research changed product decisions. Degree in HCI, psychology, anthropology, sociology or a related field, or equivalent experience.

Preferred qualifications:

Prior work in a design or product role. Research in healthcare, financial services or other regulated domains.

Benefits:

Pay: ₹37,00,000 - ₹51,00,000 pa

Health insurance through our employer-of-record partner. Public holidays observed per your country. Wellness allowance. Paid parental leave. Flexible hours. Annual learning budget. Paid sick days.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ashgrove Software LLC.