National Account Manager

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail.

Job summary:

This is a newly created position. Torchway Benefits is hiring an account manager for the Retail group. Pay is base plus quarterly bonus tied to renewals and growth. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. We engage team members in India as full-time contractors. Most of our contractors have been with us for more than two years. You will need at least 4 hours of overlap with US Central time. You will need a stable internet connection and a backup power source (UPS or inverter).

Key responsibilities:

• Resolve billing disputes with finance and keep the customer updated until closed.
• Identify upsell and cross-sell opportunities and work them through to close.
• Escalate service issues internally and follow them to resolution.
• Report monthly on retention, churn risk and open pipeline.
• Coordinate with customer success and support on at-risk accounts.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Track competitor activity inside your accounts.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.

Minimum qualifications:

• 8+ years in account management, sales or another client-facing commercial role.
• Experience owning revenue targets for existing customers.
• Valid driver's licence.
• Clear written and verbal communication.
• Bachelor's degree in business or a related field, or equivalent experience.

Preferred:

• Training in a sales methodology such as Sandler or Challenger.
• History of negotiating multi-year renewals.
• Second language.
• Familiarity with Gainsight or ChurnZero.

Compensation: $1,950 - $2,300 monthly

Perks and benefits:

• Annual rate review.
• Long-term engagement.
• Flexible hours.
• Monthly payments via wire transfer or Wise.

Please submit your CV in English.

Duration: 9 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Torchway Benefits.