National Account Manager

About us

Dentists, insurance agents and law offices make up most of the client list. Started by a former school district network admin in 2023, the business has grown almost entirely through referrals. After-hours on-call comes around every fourth week.

We need a National Account Manager. This is a full-time position based in Pittsburgh, Pennsylvania. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. This is a hybrid role. Most of the team is in the Pittsburgh office Tuesday to Thursday.

Job duties

• Prepare quotes and pricing proposals in Salesforce CPQ.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Track competitor activity inside your accounts.
• Report monthly on retention, churn risk and open pipeline.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Negotiate price increases and contract terms at renewal.
• Visit key customers on site a few times per year.

Minimum qualifications

• 7+ years in account management, sales or another client-facing commercial role.
• Clear written and verbal communication.
• Proficient in Salesforce or a comparable CRM.
• Bachelor's degree in business or a related field, or equivalent experience.
• Organized, with a system for tracking dozens of open items across accounts.

Preferred

• Second language.
• Familiarity with Gainsight or ChurnZero.

Pay and benefits

Salary: $107,000-$125,000/year

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• Paid time off.
• Gym membership reimbursement.
• 11 paid holidays.
• Employee assistance program.
• Profit sharing.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tanagerhall IT LLC.