National Account Manager - Remote

Regional vice presidents oversee clusters of branches in New York and neighboring markets. Founded in 1905, we now have 2,900 employees.

Role overview:

We are adding a National Account Manager - Remote to our Key Accounts team. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Remote within the US. The team meets in New York City once a quarter, travel covered. We do not have many meetings. Most updates happen in writing.

Duties:

• Prepare quotes and pricing proposals in Salesforce CPQ.
• Escalate service issues internally and follow them to resolution.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Track competitor activity inside your accounts.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Negotiate price increases and contract terms at renewal.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.

What you need:

• 7+ years in account management, sales or another client-facing commercial role.
• Clear written and verbal communication.
• Experience owning revenue targets for existing customers.
• Organized, with a system for tracking dozens of open items across accounts.
• Valid driver's license.

Preferred qualifications:

• History of negotiating multi-year renewals.
• Salesforce CPQ experience.
• Familiarity with Gainsight or ChurnZero.

Rate: $151,000 - $174,000 per year

What we offer:

• Medical, dental and vision insurance.
• 401(k) with a 100% match up to 5%.
• Paid sick leave.
• Annual bonus.
• Short- and long-term disability.
• Profit sharing.
• Referral program.

EOE. We participate in E-Verify.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Steelloop Inc..