National Account Manager - Remote

Company overview:

We serve roughly 3,000 households in and around Pawtucket. Our installers are also our repair techs, and they know most customers by name. We started in 2011 and have grown to about 25 people.

Job summary:

Pawtucket Telecom has an opening for a National Account Manager - Remote. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Fully remote. You can work from anywhere in the US. You can set your own hours around a daily morning check-in. We use Slack, Notion and Google Meet. Cameras on for team calls.

Duties:

• Track competitor activity inside your accounts.
• Forecast renewals and expansion revenue monthly.
• Negotiate price increases and contract terms at renewal.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Escalate service issues internally and follow them to resolution.
• Report monthly on retention, churn risk and open pipeline.

What you'll need:

• 8-10 years in account management, sales or another client-facing commercial role.
• Valid driver's license.
• Experience owning revenue targets for existing customers.

What you get:

Salary: $110,000 to $131,000 a year

• Medical, dental and vision insurance.
• Paid holidays.
• Short- and long-term disability.
• Annual bonus.
• Health, dental and vision coverage starting on day one.
• Vision insurance.
• Paid sick leave.

Applicants must be authorized to work in the U.S.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pawtucket Telecom Inc..