National Account Manager - Remote

About the job

Websites are built in WordPress and Webflow, and we host most of them. The National Account Manager - Remote manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion.

The job includes: resolve billing disputes with finance and keep the customer updated until closed; identify upsell and cross-sell opportunities and work them through to close; renew annual contracts on time, starting the conversation at least 90 days ahead.

About you:

8+ years in account management, sales or another client-facing commercial role.
Organised, with a system for tracking dozens of open items across accounts.
Clear written and verbal communication.
Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

₹28-33 LPA

We offer two weeks of paid leave at year end, annual learning budget, health insurance through our employer-of-record partner, monthly internet allowance, flexible hours and co-working space stipend.

Candidates must be eligible to work in India.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mulberryside.