National Account Manager (Remote)

Highland IT provides managed IT for offices of 10 to 200 users: help desk, patching, backups, Microsoft 365 and firewall management. After-hours on-call comes around every fourth week.

Role overview

Highland IT has an opening for a National Account Manager (Remote). We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Our team is spread across 20 countries. Headquarters is in London. We engage team members in India as full-time contractors. Most of our contractors have been with us for more than two years. Working hours overlap with UK business hours. Day-to-day communication is in Slack and Google Meet.

Essential duties and responsibilities

• Run quarterly business reviews covering usage, spend and upcoming needs.
• Forecast renewals and expansion revenue monthly.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Track competitor activity inside your accounts.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Coordinate with customer success and support on at-risk accounts.

Skills and experience

• 8-10 years in account management, sales or another client-facing commercial role.
• Bachelor's degree in business or a related field, or equivalent experience.
• Experience owning revenue targets for existing customers.
• Organised, with a system for tracking dozens of open items across accounts.

Pay and benefits

Rate: ₹27,50,000 - ₹35,00,000 per year

• Monthly internet allowance.
• Monthly payments via wire transfer or Wise.

Candidates must be eligible to work in India.

Duration: 6 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Highland IT.