National Account Manager (Remote)

About the company

Second-generation ownership: the founder's daughter runs the agency now. Most new business comes from referrals by existing clients. Continuing education credits are tracked and reimbursed.

The position

The National Account Manager (Remote) manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. We want someone who knows their accounts well enough to spot a problem before the customer calls about it.

What you'll be doing

• Run quarterly business reviews covering usage, spend and upcoming needs.
• Identify upsell and cross-sell opportunities and work them through to close.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Forecast renewals and expansion revenue monthly.
• Coordinate with customer success and support on at-risk accounts.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Report monthly on retention, churn risk and open pipeline.

You'll need

• 8-10 years in account management, sales or another client-facing commercial role.
• Organised, with a system for tracking dozens of open items across accounts.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Proficient in Salesforce or a comparable CRM.

Pay and benefits

• Fuel allowance.
• Two bonuses a year.
• Medical insurance.
• Provident fund.
• Paid leave.

Candidates must be eligible to work in Bangladesh.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dhaka Insurance Group.