National Account Manager - Remote

Branch, recruiting centre and onsite teams are backed by a central payroll and compliance group in Rome.

Role overview

We're looking for a National Account Manager - Remote to join our team. This is a remote role. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Remote position. Most of the team is in Rome, but nobody is required to come in. We use Slack, Notion and Google Meet. Cameras on for team calls.

Day to day

• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Track competitor activity inside your accounts.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Report monthly on retention, churn risk and open pipeline.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Negotiate price increases and contract terms at renewal.
• Coordinate with customer success and support on at-risk accounts.

Minimum qualifications

• 7+ years in account management, sales or another client-facing commercial role.
• Willing to travel up to 25%.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Experience owning revenue targets for existing customers.
• Bachelor's degree in business or a related field, or equivalent experience.
• Organised, with a system for tracking dozens of open items across accounts.
• Proficient in Salesforce or a comparable CRM.

Nice to have

• Background in distribution, manufacturing or SaaS.
• Second language.
• Salesforce CPQ experience.

What we offer

• Private health insurance.
• Flexible start and finish times.
• Life insurance.
• Meal vouchers.
• Remote work allowance.
• Training budget.

We review applications as they come in.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Consulenza Alpi.