National Account Manager

Regional vice presidents oversee clusters of branches in Dhaka Division and neighboring markets. We started in 1970 and have grown to about 1,800 people. Bullpen seating, plenty of noise, and a whiteboard of open orders.

Position summary

The National Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Based in Dhaka with some travel for quarterly business reviews. Fully remote. You can work from anywhere in Bangladesh. We do not have many meetings. Most updates happen in writing. Most communication happens in Slack, with short video calls when needed.

What you'll do

• Coordinate with customer success and support on at-risk accounts.
• Forecast renewals and expansion revenue monthly.
• Escalate service issues internally and follow them to resolution.
• Identify upsell and cross-sell opportunities and work them through to close.
• Track competitor activity inside your accounts.
• Report monthly on retention, churn risk and open pipeline.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Run quarterly business reviews covering usage, spend and upcoming needs.

Minimum qualifications

• 8-10 years in account management, sales or another client-facing commercial role.
• Organised, with a system for tracking dozens of open items across accounts.
• Comfortable having pricing and renewal conversations with senior buyers.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Nice to have

• Second language.
• Training in a sales methodology such as Sandler or Challenger.
• History of negotiating multi-year renewals.

BDT 75,000 - BDT 97,000 a month

What you get

• Medical insurance.
• Provident fund.
• Paid leave.
• Fuel allowance.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Purba Recruiting Ltd..