National Account Manager

About us

Started by a former school district network admin in 2003, the business has grown almost entirely through referrals.

The role

The National Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Hybrid: two days in the office in Austin, the rest from home.

Main duties

• Forecast renewals and expansion revenue monthly.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Report monthly on retention, churn risk and open pipeline.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Identify upsell and cross-sell opportunities and work them through to close.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.

What you'll need

• Bachelor's degree in business or a related field, or equivalent experience.
• Proficient in Salesforce or a comparable CRM.
• Organized, with a system for tracking dozens of open items across accounts.
• Clear written and verbal communication.

Nice to have

• History of negotiating multi-year renewals.
• Second language.

Benefits

Rate: $124,000 - $142,000 annually

• 11 paid holidays.
• Referral program.
• Three weeks of PTO to start.
• Professional development budget.
• Flexible schedule.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at NT Data Systems.