National Account Manager

This is a newly created position. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. You will need at least 4 hours of overlap with US Central time. Strong written English is important, since much of our work is async.

What you'll do:

• Forecast renewals and expansion revenue monthly.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Coordinate with customer success and support on at-risk accounts.
• Escalate service issues internally and follow them to resolution.

Required qualifications:

• 7+ years in account management, sales or another client-facing commercial role.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Proficient in Salesforce or a comparable CRM.

Bonus points:

• Familiarity with Gainsight or ChurnZero.

Compensation and benefits:

• Public holidays observed per your country.
• Two weeks of paid leave at year end.
• Paid sick days.
• Flexible hours.
• Paid parental leave.
• Company laptop.

Who we are:

Our counter staff know what most customers need before they ask. Founded in 1978, we now have 16 employees.

We review applications as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northwest Wholesale LLC.