National Account Manager

Overview

We are backfilling a position after an internal move. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Remote within the UK. The team meets in London once a quarter, travel covered. We keep meetings to a minimum and work mostly async.

Your responsibilities

Negotiate price increases and contract terms at renewal. Renew annual contracts on time, starting the conversation at least 90 days ahead. Prepare quotes and pricing proposals in Salesforce CPQ. Resolve billing disputes with finance and keep the customer updated until closed. Identify upsell and cross-sell opportunities and work them through to close. Coordinate with customer success and support on at-risk accounts. Forecast renewals and expansion revenue monthly. Track competitor activity inside your accounts.

Qualifications

7+ years in account management, sales or another client-facing commercial role. Experience owning revenue targets for existing customers. Bachelor's degree in business or a related field, or equivalent experience. Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables). Proficient in Salesforce or a comparable CRM.

Why work with us

Private medical insurance. Pension scheme with 5% employer contribution. 25 days holiday plus bank holidays.

About Irisflow

Engagement teams range from three people to more than 200 on multi-year transformation programs. Headquartered in London, the firm is employee-owned. We started in 1924 and have grown to about 1,500 people. Training starts with a two-week bootcamp, then continues on the job.

You must have the right to work in the UK.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Irisflow.