National Account Manager

Since 1913, the agency has added data science, analytics and in-house production teams. Headquartered in Hyderabad, the agency also runs a production studio in Telangana. We use Asana for projects and Slack for everything else.

The role

Gristmill is hiring an account manager for the Channel group. Pay is base plus quarterly bonus tied to renewals and growth. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Our team is spread across 17 countries. Headquarters is in Hyderabad. You will be employed through our employer-of-record partner in Pakistan, with a local contract and salary paid in Pakistani rupees. Flexible hours with a daily team call in the morning. You will need a stable internet connection and a backup power source (UPS or inverter).

What you'll do

• Track competitor activity inside your accounts
• Escalate service issues internally and follow them to resolution
• Identify upsell and cross-sell opportunities and work them through to close
• Forecast renewals and expansion revenue monthly
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Resolve billing disputes with finance and keep the customer updated until closed
• Coordinate with customer success and support on at-risk accounts

What you'll need

• 8-10 years in account management, sales or another client-facing commercial role
• Valid driver's licence
• Bachelor's degree in business or a related field, or equivalent experience
• Comfortable having pricing and renewal conversations with senior buyers
• Experience owning revenue targets for existing customers
• Proficient in Salesforce or a comparable CRM

Why work with us

• 24 days paid time off
• Health insurance through our employer-of-record partner
• Paid sick days
• Flexible hours
• Performance bonus

Only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gristmill Ltd.