National Account Manager

Engagement teams range from three people to more than 200 on multi-year transformation programs.

The position:

The National Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Based in Raleigh with some travel for quarterly business reviews. This role is fully remote within the US. Few meetings, lots of written updates. A quiet workspace and good internet are required.

Key responsibilities:

• Track competitor activity inside your accounts.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Escalate service issues internally and follow them to resolution.
• Report monthly on retention, churn risk and open pipeline.
• Forecast renewals and expansion revenue monthly.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Identify upsell and cross-sell opportunities and work them through to close.

Qualifications:

• 7+ years in account management, sales or another client-facing commercial role.
• Proficient in Salesforce or a comparable CRM.
• Valid driver's license.
• Experience owning revenue targets for existing customers.
• Bachelor's degree in business or a related field, or equivalent experience.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Preferred qualifications:

• Background in distribution, manufacturing or SaaS.
• Salesforce CPQ experience.
• Second language.
• Familiarity with Gainsight or ChurnZero.

What you get:

• Health insurance.
• 401(k) with company match.
• Paid time off.
• Short- and long-term disability.

Green Consulting Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

This position requires a background check.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Green Consulting Group LLC.