National Account Manager

The company

Fulmar is a mechanical and electrical contractor with 1,100 employees and both union and open-shop divisions. Tools are provided, though most techs bring their own hand tools.

The National Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Hybrid: two days in the office in Columbus, the rest from home.

Day to day

• Run quarterly business reviews covering usage, spend and upcoming needs.
• Coordinate with customer success and support on at-risk accounts.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.

What you'll need

• 7+ years in account management, sales or another client-facing commercial role.
• Proficient in Salesforce or a comparable CRM.
• Organized, with a system for tracking dozens of open items across accounts.
• Experience owning revenue targets for existing customers.
• Willing to travel up to 25%.
• Bachelor's degree in business or a related field, or equivalent experience.

Also helpful

• History of negotiating multi-year renewals.

Perks and benefits

• Health insurance.
• 401(k) with 4% match.
• Paid time off.
• Hybrid work.

Agencies: please do not contact us about this role.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fulmar, Inc..