National Account Manager

Fieldstone Group is a management and technology consulting firm with 21,000 employees worldwide. Travel runs Monday through Thursday on most projects, with Fridays in the home office.

The position:

We are adding a National Account Manager to our Commercial team. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. This is a full-time remote role. We use an employer of record in Tunisia, so you get a proper employment contract, not a freelance agreement. Normal working hours, Monday to Friday. We use Slack, Notion and Google Meet. Cameras on for team calls.

Your responsibilities:

• Resolve billing disputes with finance and keep the customer updated until closed
• Coordinate with customer success and support on at-risk accounts
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Track competitor activity inside your accounts
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Negotiate price increases and contract terms at renewal
• Report monthly on retention, churn risk and open pipeline
• Escalate service issues internally and follow them to resolution

What you need:

• Experience owning revenue targets for existing customers
• Valid driver's licence
• Proficient in Salesforce or a comparable CRM
• Comfortable having pricing and renewal conversations with senior buyers

Preferred:

• Background in distribution, manufacturing or SaaS
• Second language
• Salesforce CPQ experience

Compensation: TND 4,100 - TND 5,400 monthly

Perks and benefits:

• Flexible hours
• Wellness allowance
• Two weeks of paid leave at year end
• Annual salary review
• Paid sick days
• Health insurance through our employer-of-record partner

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fieldstone Group.