National Account Manager

Founded in 1992, the business is still family-owned. The previous person in this role moved to another team. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Remote position. Most of the team is in Everett, but nobody is required to come in. Standard office hours, Monday to Friday, with flexibility around them.

• Report monthly on retention, churn risk and open pipeline.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Coordinate with customer success and support on at-risk accounts.
• Escalate service issues internally and follow them to resolution.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.

About you

• 8-10 years in account managment, sales or another client-facing commercial role.
• Clear written and verbal communication.
• Organized, with a system for tracking dozens of open items across accounts.

Pay: $120,000 - $141,000 a year

We offer medical, dental and vision insurance, 401(k) with 4% match, three weeks of pto to start, vision insurance and paid time off.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Everett Distributors Inc..