National Account Manager

About the company

Clients use us for temp-to-hire, direct hire and seasonal ramp-ups. Branch hours are 7:30 to 5, with one person on call for after-hours orders.

This is a new position created as the team has grown over the last year. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. The National Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Remote within India. The team meets in Hyderabad once a quarter, travel covered. Normal business hours, Monday to Friday, with some flexibility. Most communication happens in Slack, with short video calls when needed.

Duties

• Report monthly on retention, churn risk and open pipeline.
• Escalate service issues internally and follow them to resolution.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Negotiate price increases and contract terms at renewal.

Requirements

• 8-10 years in account management, sales or another client-facing commercial role.
• Organised, with a system for tracking dozens of open items across accounts.
• Clear written and verbal communication.
• Bachelor's degree in business or a related field, or equivalent experience.

Also helpful

• History of negotiating multi-year renewals.
• Second language.

Compensation and benefits

• Flexible hours.

If you are shortlisted, we will reach out to set up a first call.

Duration: 3 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at ERS Workforce.