National Account Manager

We run a fiber backbone of over 20,000 route miles, plus data centres and network operations centres. Storm duty is mandatory, and overtime during outages is common.

The role:

We are adding a National Account Manager to our Channel team. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. This position is on site in Paris.

In this role you will:

• Coordinate with customer success and support on at-risk accounts.
• Forecast renewals and expansion revenue monthly.
• Escalate service issues internally and follow them to resolution.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Track competitor activity inside your accounts.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Run quarterly business reviews covering usage, spend and upcoming needs.

Required qualifications:

• 7+ years in account management, sales or another client-facing commercial role.
• Comfortable having pricing and renewal conversations with senior buyers.
• Bachelor's degree in business or a related field, or equivalent experience.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Proficient in Salesforce or a comparable CRM.
• Valid driver's licence.

Preferred qualifications:

• Background in distribution, manufacturing or SaaS.
• Training in a sales methodology such as Sandler or Challenger.
• Familiarity with Gainsight or ChurnZero.
• Second language.

Pay: €53,000 - €69,000 per year

Why work with us:

• Health insurance (mutuelle) covered at 60%.
• Meal vouchers.
• Profit-sharing.
• Works council (CSE) benefits.
• RTT days.
• 50% of public transport pass reimbursed.
• Training budget.

The posting will close once we have a strong shortlist.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cypressgate SARL.