National Account Manager

About us:

Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits. From the Mumbai office, we cover clients within about a two-hour drive and support remote sites through RMM tools.

The role:

We are adding headcount to this team, so this is a new seat. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Remote, open to candidates across India. Normal working hours, Monday to Friday. Reliable internet and a power backup are a must.

What you'll work on:

• Negotiate price increases and contract terms at renewal
• Run quarterly business reviews covering usage, spend and upcoming needs
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Escalate service issues internally and follow them to resolution
• Maintain accurate account plans, contacts and opportunity stages in Salesforce

Requirements:

• 7+ years in account management, sales or another client-facing commercial role
• Valid driver's licence
• Clear written and verbal communication
• Proficient in Salesforce or a comparable CRM

Desirable:

• Training in a sales methodology such as Sandler or Challenger

Why work with us:

Compensation: ₹11,50,000 - ₹15,00,000 pa

• Health insurance for you and your family
• Provident fund
• Paid leave
• Flexible hours
• Gratuity

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Coastcrest Technology Group.