National Account Manager

We employ 3,600 people in stores, distribution centres and our support office. Private label products make up about a third of sales.

Role overview

This is a new role. The team has doubled in size over the past year. The National Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Our headquarters is in Charlotte, and about a third of the team works remotely from other countries. You will be employed through our employer-of-record partner in Pakistan, with a local contract and salary paid in Pakistani rupees. Core hours are 9:00 AM to 1:00 PM US Eastern. Please make sure you have a quiet place to work and a solid internet connection.

In this role you will

• Coordinate with customer success and support on at-risk accounts
• Run quarterly business reviews covering usage, spend and upcoming needs
• Track competitor activity inside your accounts
• Negotiate price increases and contract terms at renewal
• Report monthly on retention, churn risk and open pipeline
• Resolve billing disputes with finance and keep the customer updated until closed
• Forecast renewals and expansion revenue monthly

Required qualifications

• 8-10 years in account management, sales or another client-facing commercial role
• Comfortable having pricing and renewal conversations with senior buyers
• Proficient in Salesforce or a comparable CRM
• Bachelor's degree in business or a related field, or equivalent experience

Preferred qualifications

• Training in a sales methodology such as Sandler or Challenger
• Familiarity with Gainsight or ChurnZero

Pay and benefits

• Two weeks of paid leave at year end
• Company laptop
• Annual team retreat
• Flexible hours

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Charlotte Mercantile.