Manager, Customer Success

Tideridge HQ operates consumer websites and apps used by tens of millions of people each month. Advertising, subscriptions and transaction fees each bring in a significant share of revenue.

The position:

Our team is growing and we are hiring a Manager, Customer Success. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Remote position. Most of the team is in Chicago, but nobody is required to come in. Flexible schedule. We have one team call a day, usually in the morning. Communication happens mostly in Slack and short video calls.

Day to day:

• Flag expansion opportunities to the account executive or account manager
• Run quarterly business reviews with customer stakeholders
• Monitor usage and health scores in Gainsight and act on red flags
• Recruit happy customers for references and case studies
• Report monthly on churn risk and saves

Required qualifications:

• 7+ years in customer success, account management or implementation at a SaaS company
• Bachelor's degree or equivalent experience
• Organized across many accounts at once
• Working knowledge of Salesforce
• Calm under pressure when a customer is angry
• Travel up to 15%

Nice to have:

• Experience with usage-based pricing
• Prior implementation or onboarding role
• Zendesk or Intercom experience

Expected salary range: $146,000 to $178,000 a year, plus bonus eligibility.

Benefits:

• Health savings account (HSA) with employer contribution
• 401(k) with a 100% match up to 5%
• Three weeks of PTO to start
• Flexible schedule
• Employee discount
• Paid time off
• Paid sick leave

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tideridge HQ LLC.