Manager, Customer Success

Our team is growing and we are hiring a Manager, Customer Success. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. The company is based in Greenville, the US. The team is spread across multiple countries. We engage team members in Poland as full-time contractors. Most of our contractors have been with us for more than two years. You will need at least 4 hours of overlap with US Eastern time.

Main duties

• Flag expansion opportunities to the account executive or account manager
• Coordinate with support on open tickets for your accounts
• Document every customer touch in Salesforce
• Own a portfolio of 30 to 50 accounts and their overall health
• Create help centre articles when the same question keeps coming up
• Escalate product bugs and feature requests through Jira with clear context

Minimum qualifications

• 7+ years in customer success, account management or implementation at a SaaS company
• Experience managing renewals or retention targets
• Calm under pressure when a customer is angry
• Comfortable presenting to directors and VPs

Benefits

• Monthly internet allowance
• Long-term engagement
• Monthly payments via wire transfer or Wise
• Paid in USD

About the company

Government contractors use our services to prepare for CMMC assessments and NIST 800-171 compliance. Based in Greenville, Talus Cybersecurity also trains client staff and runs simulated phishing campaigns. We started in 2000 and have grown to about 160 people.

Applications are reviewed on a rolling basis.

Please mention your notice period and expected salary.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Talus Cybersecurity.