Manager, Customer Success

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year.

About the role:

We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Southside Data is hiring a CSM for the Onboarding segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Fully remote. You can work from anywhere in the US. Normal business hours, Monday to Friday, with some flexibility.

Day to day:

• Create help center articles when the same question keeps coming up
• Own a portfolio of 30 to 50 accounts and their overall health
• Drive renewals alongside the commercial team, starting 120 days out
• Coordinate with support on open tickets for your accounts
• Lead kickoff calls and onboarding plans with new customers

Required qualifications:

• 8-10 years in customer success, account management or implementation at a SaaS company
• Calm under pressure when a customer is angry
• Comfortable presenting to directors and VPs
• Travel up to 15%
• Organized across many accounts at once
• Working knowledge of Salesforce

Salary: $143,000-$169,000/year

Pay and benefits:

• Health insurance
• 401(k) with company match
• Paid holidays
• $1,000 home office setup budget
• Tuition reimbursement
• Vision insurance

Southside Data is an Equal Opportunity Employer, including disability and protected veteran status.

Please include a short note on why this role interests you.

This position requires a background check.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Southside Data Inc..