Manager, Customer Success - Remote

Lanes cover most of the US, with dense regional networks in California. Safety and compliance teams monitor ELDs, cameras and hours of service. Home weekly on regional runs, daily on local.

About the role:

You will be the customer's main contact after the sale and their voice inside Green Hauling. Remote, open to candidates across the US. Most of our work is async, and meetings are kept short. Day-to-day communication is in Slack and Google Meet.

Responsibilities:

• Lead kickoff calls and onboarding plans with new customers
• Document every customer touch in Salesforce
• Coordinate with support on open tickets for your accounts
• Build success plans with measurable goals for each account
• Escalate product bugs and feature requests through Jira with clear context
• Run quarterly business reviews with customer stakeholders
• Report monthly on churn risk and saves
• Drive renewals alongside the commercial team, starting 120 days out

Required qualifications:

• Able to learn a technical product and explain it in plain terms
• Experience managing renewals or retention targets
• Comfortable presenting to directors and VPs
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform

What we offer:

• Health insurance
• 401(k) with company match
• Paid holidays
• Profit sharing

Green Hauling is an Equal Opportunity Employer, including disability and protected veteran status.

We read every application and reply within about a week.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Green Hauling Inc..