Manager, Customer Success (Remote)

About Chicago Software

Customers who call us usually reach someone who wrote the code they are asking about.

The role

Success in this role is measured on gross retention, product adoption and account health scores. You will be the customer's main contact after the sale and their voice inside Chicago Software. Fully remote. You can work from anywhere in the US.

What you'll do

• Build success plans with measurable goals for each account
• Monitor usage and health scores in Gainsight and act on red flags
• Create help center articles when the same question keeps coming up
• Document every customer touch in Salesforce
• Report monthly on churn risk and saves

Requirements

• 7+ years in customer success, account management or implementation at a SaaS company
• Bachelor's degree or equivalent experience
• Calm under pressure when a customer is angry

Pay and benefits

• Paid sick leave
• Vision insurance
• 401(k) with a 100% match up to 5%

No recruitment agencies, please.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chicago Software.