Manager, Customer Success

Our product started as a side project in 2000 and now has a few hundred paying customers, mostly in Delhi. Everything runs on a single Rails app and one Postgres database, deployed on Heroku. Founded in 2000, we now have 22 employees. Most engineers work remotely and come into the office one week a quarter for planning.

Paschim Technologies is hiring a CSM for the operations segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Remote within India. The team meets in New Delhi once a quarter, travel covered. Few meetings, lots of written updates. Please make sure you have dependable internet and backup power.

What you'll do:

• Lead kickoff calls and onboarding plans with new customers
• Flag expansion opportunities to the account executive or account manager
• Document every customer touch in Salesforce
• Build success plans with measurable goals for each account

Required qualifications:

• 8+ years in customer success, account management or implementation at a SaaS company
• Experience managing renewals or retention targets
• Comfortable presenting to directors and VPs
• Calm under pressure when a customer is angry
• Able to learn a technical product and explain it in plain terms

Why work with us:

• Health insurance for you and your family
• Provident fund
• Paid leave

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Paschim Technologies.