Manager, Customer Success

About the job

About us

The product is a mobile app plus a React web dashboard, with a Python and PostgreSQL backend on AWS. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

The role

You will be the customer's main contact after the sale and their voice inside Parcelcast Labs. Employment is through our payroll partner in Nepal. Salary is paid monthly in Nepalese rupees. You will work Dubai business hours, Monday to Friday.

What you'll work on

Create help centre articles when the same question keeps coming up.
Own a portfolio of 30 to 50 accounts and their overall health.
Lead kickoff calls and onboarding plans with new customers.
Build success plans with measurable goals for each account.

What you bring

8+ years in customer success, account management or implementation at a SaaS company.
Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.
Working knowledge of Salesforce.

What you get

Salary range: NPR 180,000 - NPR 210,000 per month

Wellness allowance.
Annual learning budget.
24 days paid time off.
Annual team retreat.
Paid sick days.

Please submit your CV in English.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Parcelcast Labs LLC.