Manager, Customer Success

The position

The previous person in this role moved to another team. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. You can work from home anywhere in India. We have no office requirement.

Responsibilities

• Lead kickoff calls and onboarding plans with new customers
• Coordinate with support on open tickets for your accounts
• Document every customer touch in Salesforce
• Drive renewals alongside the commercial team, starting 120 days out

What you'll need

• 8+ years in customer success, account management or implementation at a SaaS company
• Able to learn a technical product and explain it in plain terms
• Working knowledge of Salesforce
• Travel up to 15%
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform
• Experience managing renewals or retention targets

Desirable

• Experience with usage-based pricing
• Certified Customer Success Manager (CCSM) or similar

Pay and benefits

₹13,00,000 - ₹15,50,000 per annum

• Health insurance for you and your family
• Provident fund
• Paid leave
• Learning budget
• Flexible hours
• Gratuity
• Internet reimbursement

About the company

Our product started as a side project in 1992 and now has a few hundred paying customers, mostly in Tamil Nadu. We are a small, self-funded team building a booking app for independent salons and tattoo studios.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at KH Digital Pvt Ltd.