Manager, Customer Success

We make a web-based inventory and purchasing system used by independent restaurants, breweries and small food manufacturers. Customers use our platform to manage equipment rentals: reservations, check-out, damage photos, invoicing and QuickBooks sync.

Kettledeck Systems is hiring a CSM for the Onboarding segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Remote position. Most of the team is in Rawalpindi, but nobody is required to come in. Standard office hours, Monday to Friday, with flexibility around them. You will need a stable internet connection and a backup power source (UPS or inverter).

In this role you will:

• Run quarterly business reviews with customer stakeholders
• Recruit happy customers for references and case studies
• Lead kickoff calls and onboarding plans with new customers
• Flag expansion opportunities to the account executive or account manager

Who you are:

• 7+ years in customer success, account management or implementation at a SaaS company
• Calm under pressure when a customer is angry
• Organised across many accounts at once
• Experience managing renewals or retention targets
• Comfortable presenting to directors and VPs
• Working knowledge of Salesforce

What you get:

• Medical insurance
• Provident fund
• Paid leave

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kettledeck Systems (Pvt.) Ltd..