Manager, Customer Success

Karachi Data employs 770 people across engineering hubs in Karachi and three other locations, building ERP software for mid-market manufacturers. Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

The role:

You will be the customer's main contact after the sale and their voice inside Karachi Data. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Remote, open to candidates across Pakistan. Normal business hours, Monday to Friday, with some flexibility.

In this role you will:

• Report monthly on churn risk and saves
• Monitor usage and health scores in Gainsight and act on red flags
• Drive renewals alongside the commercial team, starting 120 days out
• Escalate product bugs and feature requests through Jira with clear context

Qualifications:

• 8+ years in customer success, account management or implementation at a SaaS company
• Experience managing renewals or retention targets
• Travel up to 15%
• Organised across many accounts at once

Perks and benefits:

• Medical insurance
• Provident fund
• Paid leave
• Two bonuses a year
• Fuel allowance
• Life insurance

We are reviewing applications as they arrive, so apply early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Karachi Data.