Manager, Customer Success

Consultants are staffed across industries early on, then specialise after a few years. Founded in 1992, we now have 900 employees.

The role:

This is a newly created position. The Manager, Customer Success owns post-sale relationships for a book of software customers, from onboarding through renewal. Gimbal is hiring a CSM for the operations segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Working hours overlap with UK business hours. A stable internet connection and a backup power option are required.

Job duties:

• Flag expansion opportunities to the account executive or account manager.
• Report monthly on churn risk and saves.
• Own a portfolio of 30 to 50 accounts and their overall health.
• Lead kickoff calls and onboarding plans with new customers.
• Recruit happy customers for references and case studies.

Qualifications:

• 7+ years in customer success, account management or implementation at a SaaS company.
• Able to learn a technical product and explain it in plain terms.
• Comfortable presenting to directors and VPs.
• Calm under pressure when a customer is angry.

Preferred qualifications:

• SQL or Looker for pulling your own account data.
• Background in healthcare, logistics or financial services customers.

Rate: $3,500 - $4,200/month

Why work with us:

• Monthly internet allowance.
• Paid in USD.

If you are shortlisted, we will reach out to set up a first call.

Please mention your notice period and expected salary.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gimbal Ltd.