Manager, Customer Success

Who we are

Most deposits come from local households and businesses, and most loans stay in the communities we serve.

Overview

Anderson National Bank is hiring a CSM for the Strategic Accounts segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Remote, open to candidates across the US. We talk mostly in Slack and hop on quick calls when something needs discussing.

What you'll do

• Run quarterly business reviews with customer stakeholders.
• Build success plans with measurable goals for each account.
• Flag expansion opportunities to the account executive or account manager.
• Document every customer touch in Salesforce.

Who you are

• 8-10 years in customer success, account management or implementation at a SaaS company.
• Experience managing renewals or retention targets.
• Bachelor's degree or equivalent experience.

What we offer

Expected salary range: $128,000 - $153,000 annually, plus bonus eligibility.

• Medical, dental and vision insurance.
• 401(k) with company match.
• Paid sick leave.
• Dental insurance.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

We review applications on a rolling basis.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Anderson National Bank LLC.