Lead User Researcher

About NEP Apps:

Most of what we build is back-office software for property managers, including lease tracking, work orders and tenant payments. We make a web-based inventory and purchasing system used by independent restaurants, breweries and small food manufacturers. Founded in 2013, we now have 70 employees.

The role:

We are adding a Lead User Researcher to our Design team. Our research function is small. This role works across teams, chooses its own methods and is expected to say what the findings mean, not just report them. Mixed-methods research role. You should be as comfortable in a two-hour contextual interview as in a survey dataset. Remote position. Most of the team is in Accra, but nobody is required to come in. Flexible schedule. We have one team call a day, usually in the morning.

In your first few months you will:

• Coach designers and PMs to run their own lightweight research
• Combine behavioral data from analysts with qualitative findings
• Design and analyse surveys in Qualtrics or SurveyMonkey
• Run moderated interviews, contextual inquiry and usability tests

What you bring:

• 7+ years of UX or user research experience in a product setting
• Comfort presenting to senior stakeholders
• Basic statistics for survey analysis and sample sizes

Bonus points:

• Research in healthcare, financial services or other regulated domains
• R, Python or SPSS for quantitative analysis
• Setting up a research ops function

Pay and benefits:

Salary range: GHS 13,000-GHS 15,500 a month

• Medical cover
• Pension contribution
• Annual leave
• Data and airtime allowance
• Stock options
• 13th month salary

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at NEP Apps.