Lead User Researcher

We run a marketplace with over 300,000 active sellers and fulfillment centres in four regions. Since 1992, the company has expanded from listings into payments, shipping and seller financing.

The position:

Our research function is small. This role works across teams, chooses its own methods and is expected to say what the findings mean, not just report them. The Lead User Researcher plans and runs research that shapes what our product teams build next. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. You will need at least 3 hours of overlap with US Pacific time. Reliable internet and a power backup are a must.

Key responsibilities:

• Run moderated interviews, contextual inquiry and usability tests
• Build personas, task models and workflow maps grounded in data
• Coach designers and PMs to run their own lightweight research
• Plan research studies with clear questions, methods and timelines
• Measure usability with SUS, task success rates and time on task
• Synthesize findings in Dovetail, Miro or a spreadsheet and turn them into clear recommendations

Required qualifications:

• 8-10 years of UX or user research experience in a product setting
• Degree in HCI, psychology, anthropology, sociology or a related field, or equivalent experience
• Hands-on experience with a range of qualitative and quantitative methods
• Strong interview moderation skills
• Comfort presenting to senior stakeholders
• Basic statistics for survey analysis and sample sizes

Preferred:

• Prior work in a design or product role
• Setting up a research ops function
• Diary studies and longitudinal research

$24.00 - $28.50/hr

Perks and benefits:

• Flexible hours
• Annual rate review
• Monthly internet allowance

Candidates must be eligible to work in India.

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Capstanline HQ.