Lead User Researcher

Company overview

More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

Looking for a Lead User Researcher who wants to stay somewhere for a while. Our research function is small. This role works across teams, chooses its own methods and is expected to say what the findings mean, not just report them. Fully remote. You can work from anywhere in the UK. We do not have many meetings. Most updates happen in writing.

What you'll do

• Design and analyse surveys in Qualtrics or SurveyMonkey.
• Handle participant consent, incentives and data privacy.
• Present findings to product, design and leadership.
• Synthesize findings in Dovetail, Miro or a spreadsheet and turn them into clear recommendations.
• Plan research studies with clear questions, methods and timelines.
• Maintain a research repository so past work is easy to find.
• Build personas, task models and workflow maps grounded in data.
• Measure usability with SUS, task success rates and time on task.

Skills and experience

• 8+ years of UX or user research experience in a product setting.
• Portfolio or case studies showing how research changed product decisions.
• Degree in HCI, psychology, anthropology, sociology or a related field, or equivalent experience.
• Ability to write clear research plans and reports.
• Hands-on experience with a range of qualitative and quantitative methods.
• Familiarity with research tools such as Dovetail, Maze, Lookback or UserTesting.

Pluses

• Research in healthcare, financial services or other regulated domains.

What we offer

• Private medical insurance.
• Company pension.
• 25 days holiday plus bank holidays.
• Long service awards.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brassline Ltd.