Key Account Manager

Role overview

This is a new position created as the team has grown over the last year. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Washington Event Centre is hiring an account manager for the operations group. Pay is base plus quarterly bonus tied to renewals and growth. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. You will need at least 4 hours of overlap with US Central time.

Your responsibilities

• Resolve billing disputes with finance and keep the customer updated until closed.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Coordinate with customer success and support on at-risk accounts.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Report monthly on retention, churn risk and open pipeline.
• Forecast renewals and expansion revenue monthly.
• Escalate service issues internally and follow them to resolution.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.

You'll need

• 5-7 years in account management, sales or another client-facing commercial role.
• Bachelor's degree in business or a related field, or equivalent experience.
• Clear written and verbal communication.
• Organised, with a system for tracking dozens of open items across accounts.
• Valid driver's licence.

Compensation and benefits

• Annual salary review.
• Annual learning budget.
• Wellness allowance.
• 24 days paid time off.

About the company

Small team, one venue, and a lot of Saturdays. Washington Event Centre is a small venue with 5 employees and a long list of on-call staff. Load-in starts early, and load-out ends late.

Candidates must be eligible to work in India.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Washington Event Center LLC.