Key Account Manager, Remote

About us:

No call centre and no offshore help desk. When clients call, one of us picks up.

The role:

The Key Account Manager, Remote manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell.

What you'll work on:

• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Forecast renewals and expansion revenue monthly
• Run quarterly business reviews covering usage, spend and upcoming needs
• Identify upsell and cross-sell opportunities and work them through to close

What you bring:

• 5-7 years in account management, sales or another client-facing commercial role
• Organised, with a system for tracking dozens of open items across accounts
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Experience owning revenue targets for existing customers
• Valid driver's licence

What we offer:

• Stock options
• Performance bonus
• Two weeks of paid leave at year end
• Home office setup budget
• Paid sick days
• Equity

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nickelland.