Key Account Manager

Branch, recruiting centre and onsite teams are backed by a central payroll and compliance group in Rome.

About the role

We are adding a Key Account Manager to our operations team. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Fully remote. You can work from anywhere in Italy. Normal working hours, Monday to Friday. We use Slack, Notion and Google Meet. Cameras on for team calls.

Day to day

• Forecast renewals and expansion revenue monthly
• Escalate service issues internally and follow them to resolution
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Identify upsell and cross-sell opportunities and work them through to close
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Resolve billing disputes with finance and keep the customer updated until closed
• Track competitor activity inside your accounts

What you need

• 5-7 years in account management, sales or another client-facing commercial role
• Comfortable having pricing and renewal conversations with senior buyers
• Proficient in Salesforce or a comparable CRM
• Clear written and verbal communication
• Willing to travel up to 25%

€26,000 to €35,000/year

Benefits

• Private health insurance
• Remote work allowance
• Flexible start and finish times
• Life insurance
• Training budget
• Meal vouchers

Candidates must be eligible to work in Italy.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Consulenza Alpi.