Key Account Manager

Our wireless division operates thousands of cell sites and supports roaming partners nationwide.

Position summary:

The Key Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Remote within the US. The team meets in New York City once a quarter, travel covered.

Day to day:

• Negotiate price increases and contract terms at renewal.
• Report monthly on retention, churn risk and open pipeline.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Identify upsell and cross-sell opportunities and work them through to close.
• Coordinate with customer success and support on at-risk accounts.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.

Qualifications:

• 5-7 years in account management, sales or another client-facing commercial role.
• Experience owning revenue targets for existing customers.
• Proficient in Salesforce or a comparable CRM.
• Clear written and verbal communication.
• Valid driver's license.
• Comfortable having pricing and renewal conversations with senior buyers.
• Organized, with a system for tracking dozens of open items across accounts.

Nice to have:

• Familiarity with Gainsight or ChurnZero.
• History of negotiating multi-year renewals.

The base pay range for this position is $96,000-$118,000/year. Actual pay depends on experience, skills and location.

Compensation and benefits:

• Health savings account (HSA) with employer contribution.
• 401(k) with a 100% match up to 5%.
• Paid time off.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mid-South Wireless.