Key Account Manager

Who we are

No call centre and no offshore help desk. When clients call, one of us picks up.

The role

Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. The Key Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. You will need to be available during UK office hours, at least until 3:00 PM GMT. You will need a stable internet connection and a backup power source (UPS or inverter).

What you'll work on

• Prepare quotes and pricing proposals in Salesforce CPQ.
• Coordinate with customer success and support on at-risk accounts.
• Forecast renewals and expansion revenue monthly.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Negotiate price increases and contract terms at renewal.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.

What we're looking for

• 5+ years in account management, sales or another client-facing commercial role.
• Comfortable having pricing and renewal conversations with senior buyers.
• Experience owning revenue targets for existing customers.
• Valid driver's licence.
• Organised, with a system for tracking dozens of open items across accounts.

Perks and benefits

Salary range: ₹25,50,000 - ₹30,00,000 per annum

• Flexible hours.
• Health insurance through our employer-of-record partner.
• Monthly internet allowance.
• Company laptop.
• Wellness allowance.
• Equity.

Let us know your current notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nickelland.