Key Account Manager

About the company

From Indore, our consultants travel to client sites across Madhya Pradesh and beyond. Our consultants implement and support ERP systems, mostly SAP, Oracle NetSuite and Microsoft Dynamics. We started in 2006 and have grown to about 70 people.

This is a new position created as the team has grown over the last year. Based in Indore with some travel for quarterly business reviews. Remote within India. The team meets in Indore once a quarter, travel covered. Flexible schedule. We have one team call a day, usually in the morning.

Day to day

• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Coordinate with customer success and support on at-risk accounts.
• Negotiate price increases and contract terms at renewal.
• Identify upsell and cross-sell opportunities and work them through to close.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Report monthly on retention, churn risk and open pipeline.
• Track competitor activity inside your accounts.

What we're looking for

• 5+ years in account management, sales or another client-facing commercial role.
• Bachelor's degree in business or a related field, or equivalent experience.
• Experience owning revenue targets for existing customers.
• Proficient in Salesforce or a comparable CRM.

Why work with us

Salary: ₹9.5-11 LPA

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Learning budget.
• Internet reimbursement.

We look at every application, usually within a week.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FWP Management Consultants Pvt Ltd.