Key Account Manager

No pitching for work we cannot actually handle. We work with restaurants, contractors and medical practices in Rock Hill. Family owned and operated since 1995. Timesheets are due daily, broken out by client and task.

The role:

The Key Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. This role is fully remote within the US. Most of our work is async, and meetings are kept short. We use Slack, Notion and Google Meet. Cameras on for team calls.

Responsibilities:

• Report monthly on retention, churn risk and open pipeline
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Resolve billing disputes with finance and keep the customer updated until closed
• Track competitor activity inside your accounts

Minimum qualifications:

• Clear written and verbal communication
• Willing to travel up to 25%
• Valid driver's license
• Proficient in Salesforce or a comparable CRM

Perks and benefits:

$94,000-$110,000 annually

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• Three weeks of PTO to start
• Life insurance

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Most hires start within two to three weeks of an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Plumbeam.