Key Account Manager

Our engineering, trust and safety, and customer support teams work across offices in Rotterdam and several other countries. Traffic during holiday peaks can reach ten times normal levels, and the platform is built for it. Product reviews happen on Thursdays, with demos of whatever shipped that week.

Overview:

We are adding a Key Account Manager to our Mid-Market team. Based in Rotterdam with some travel for quarterly business reviews. This role is fully remote within the Netherlands. We do not have many meetings. Most updates happen in writing. You need a reliable internet connection and somewhere quiet to work.

Main duties:

• Run quarterly business reviews covering usage, spend and upcoming needs.
• Report monthly on retention, churn risk and open pipeline.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Forecast renewals and expansion revenue monthly.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Track competitor activity inside your accounts.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.

What we're looking for:

• Bachelor's degree in business or a related field, or equivalent experience.
• Willing to travel up to 25%.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Nice to have:

• Second language.
• Familiarity with Gainsight or ChurnZero.

Perks and benefits:

Salary: €4,500 - €6,100/month

• Home office allowance.
• Training budget.

Only shortlisted candidates will be contacted.

Duration: 12 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Waal Online.