Key Account Manager

About TWA Technologies:

Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts.

We are creating this position because the workload has grown. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Our headquarters is in Buffalo, and about a third of the team works remotely from other countries. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. We use Slack, Notion and Google Meet. Cameras on for team calls.

Duties:

• Coordinate with customer success and support on at-risk accounts
• Run quarterly business reviews covering usage, spend and upcoming needs
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Resolve billing disputes with finance and keep the customer updated until closed
• Forecast renewals and expansion revenue monthly

About you:

• 5-7 years in account management, sales or another client-facing commercial role
• Comfortable having pricing and renewal conversations with senior buyers
• Organised, with a system for tracking dozens of open items across accounts
• Valid driver's licence
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Proficient in Salesforce or a comparable CRM

Benefits:

Compensation: $970 - $1,200 monthly

• Monthly payments via wire transfer or Wise
• Paid time off
• Company laptop

Please submit your CV in English.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at TWA Technologies.